Order Now and this 75 – 90 minute On-Demand Webinar will be available to view online for 10 days. This webinar will give you the skills that you need to get results, by improving your communication skills.  The greatest hindrance to growth in any organization, or in any individual career is poor communication. For the past 18 years, Lauren Schieffer has been educating and energizing global audiences.
It's well known that good communication is the foundation of any successful relationship, be it personal or professional.
Oftentimes, what comes out of our mouths and what we communicate through our body language are two totally different things.
If you want to become a better communicator, it’s important to become more sensitive not only to the body language and nonverbal cues of others, but also to your own. The human face is extremely expressive, able to express countless emotions without saying a word.
Consider how your perceptions of people are affected by the way they sit, walk, stand up, or hold their head.
Since the visual sense is dominant for most people, eye contact is an especially important type of nonverbal communication. Have you ever felt uncomfortable during a conversation because the other person was standing too close and invading your space? You may be familiar with advice on how to sit a certain way, steeple your fingers, or shake hands just so in order to appear confident or assert dominance. What you communicate through your body language and nonverbal signals affects how others see you, how well they like and respect you, and whether or not they trust you. Unfortunately, many people send confusing or negative nonverbal signals without even knowing it. If you want to communicate effectively, avoid misunderstandings, and enjoy solid, trusting relationships both socially and professionally, it’s important to understand how to use and interpret nonverbal signals. Nonverbal communication is a rapidly flowing back-and-forth process requiring your full concentration and attention. Learning how to manage stress in the heat of the moment is one of the most important things you can do to improve your nonverbal communication. In order to send accurate nonverbal cues, you need to be aware of your emotions and how they influence you. Know if the relationship is meeting your emotional needs, giving you the option to either repair the relationship or move on.
As you continue to pay attention to the nonverbal cues and signals you send and receive, your ability to communicate will improve. Is stress keeping you from accurately picking up on other people’s nonverbal communication and conveying your own?
About Nonverbal Communications – Overview of the different categories of nonverbal communication, along with a detailed list of signals. Using Body Language – Learn about various nonverbal message clusters that indicate things such as aggression, attention, boredom, defensiveness, and attraction. Who Are You (And What Do You Think of Me?) – Tips for reading the nonverbal signals in a job interview situation, when meeting someone new, and on a date.

Uses of Nonverbal Communication – Covers a variety of nonverbal communication methods, including signals used to control conversation and convey personality and status. The fundamental communication skills that clinicians need to work with patients who have life-threatening illnesses are (1) "Ask-tell-ask," (2) "Tell me more" (both illustrated below) and (3) Responding empathically (see the Empathy collection). We created these videos to make our overview talks--so important in the early part of the learning trajectory--more effective. The point of all these videos is to illustrate some specific skills we think are useful in communicating with patients, and in teaching communication to trainees. She is the architect of and driving force behind the High Road Communication revolution where her clients include Colgate Palmolive, the United States Departments of Labor, Veterans Affairs and Justice, QuikTrip, InterContinental Hotel Group and Trump Enterprises to name a few.  Able to relate to – and motivate – everyone from the custodial staff to C-Level executives, Lauren has spent her career pinpointing not only how to understand differing communication styles but also how to resolve conflict.
When faced with these mixed signals, the listener has to choose whether to believe your verbal or nonverbal message, and, in most cases, they're going to choose the nonverbal because it's a natural, unconscious language that broadcasts our true feelings and intentions in any given moment. When your nonverbal signals match up with the words you’re saying, they increase trust, clarity, and rapport.
A boss who pats a person on the back in addition to giving praise can increase the impact of the message. Together, the following nonverbal signals and cues communicate your interest and investment in others.
The way you look at someone can communicate many things, including interest, affection, hostility, or attraction.
Think about the messages given by the following: a weak handshake, a timid tap on the shoulder, a warm bear hug, a reassuring slap on the back, a patronizing pat on the head, or a controlling grip on your arm. We all have a need for physical space, although that need differs depending on the culture, the situation, and the closeness of the relationship. But the truth is that such tricks aren’t likely to work (unless you truly feel confident and in charge). Arlene is funny and interesting, but even though she constantly laughs and smiles, she radiates tension.
Ted is good looking, hardworking, and a smooth talker, but Ted seemed to care more about his thoughts than Sharon's. If you are planning what you’re going to say next, daydreaming, or thinking about something else, you are almost certain to miss nonverbal cues and other subtleties in the conversation. You also need to be able to recognize the emotions of others and the true feelings behind the cues they are sending. To explain our design decisions: we wanted to show how clinicians and patients respond to each other, so we shot the videos in a studio so we could frame and light facial expressions much more clearly than in most medical videos (where you often see the patient and doctor from the side and can't see their expressions well). These videos were based on spontaneous videotaped interactions that Tony had with 3 different first year Medical Oncology fellows that we did not want to distribute freely; thus we transcribed the original interactions and used these scripts to films these videos using actors.
The ability to understand and use nonverbal communication, or body language, is a powerful tool that can help you connect with others, express what you really mean, and build better relationships. The facial expressions for happiness, sadness, anger, surprise, fear, and disgust are the same across cultures. This type of nonverbal communication includes your posture, bearing, stance, and subtle movements.
However, the meaning of gestures can be very different across cultures and regions, so it’s important to be careful to avoid misinterpretation.

Eye contact is also important in maintaining the flow of conversation and for gauging the other person’s response. You can use physical space to communicate many different nonverbal messages, including signals of intimacy and affection, aggression or dominance. Jack is a caring guy who secretly wishes he had more friends, but his nonverbal awkwardness keeps people at a distance and limits his ability to advance at work.
Her shoulders and eyebrows are noticeably raised, her voice is shrill, and her body is stiff. When Sharon had something to say, Ted was always ready with wild eyes and a rebuttal before she could finish her thought. You need to stay focused on the moment-to-moment experience in order to fully understand what’s going on. Consider all of the nonverbal signals you are receiving, from eye contact to tone of voice and body language. This site is for information only and NOT a substitute for professional diagnosis and treatment. This reprint is for information only and NOT a substitute for professional diagnosis and treatment. We also wanted to show how communication skills that are well developed in the doctor influence how the patient responds, but we also wanted the videos to be spontaneous.
So what the fellows say in these videos is what real fellows said when they were talking to Tony and talking to patients.
But we did not film videos where we were intentionally trying to communicate poorly--while we've seen (and in our past lives used) bad examples, we now think that it's much more powerful teaching to show good examples. Her first book, Road Signs on the High Road of Life, has been listed in the top ten for corporate gift-giving by Lifestyle Magazine. Taken together, are their nonverbal cues consistent—or inconsistent—with what their words are saying? is an ad-free non-profit resource for supporting better mental health and lifestyle choices for adults and children.
So the communication skills videos were completely unscripted, and the doctors and patients are both improvising. Think of these videos as virtual role modeling, and when you're using them as a teacher, remember that most medical types are so trained to pick out what they don't like, what's imperfect, that they won't even notice what was good--and unless they know what they should be doing, they won't be able to stop doing the stuff that they need to lose. You being upset is very likely to trigger others to be upset, making a bad situation worse. His inability to listen to others makes him unpopular with many of the people he most admires.

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