For the past two decades, you’ve probably heard: 70% of organizational change efforts fail. Organizations that decide to adopt a customer focus can experience greater teamwork and improved efficiencies.
Employees need to be included in the transformation process in order for them to see their greater purpose and their impact on the organization.
When management and frontline staff work together to change the culture, there is more opportunity for teamwork, partnership, and mutual support. At The Ritz-Carlton, Service Value 4 begins, “I understand my role in achieving the Key Success Factors …” Every employee at your organization—from the top-down and the bottom-up—must understand and take responsibility for his or her part in helping your organization achieve success.
The Ritz-Carlton Leadership Center offers advisory services, courses and presentations to organizations that wish to benchmark the award-winning business practices of The Ritz-Carlton. Several studies (including one conducted by Booz & Company and the Bertelsmann Foundation in 2004) suggest a correlation between financial results and a strong, inspiring organizational culture. In this three-hour overview, learn how The Speed of Trust™ increases employee engagement and collaboration and drives real, sustainable business results. The safest organisations all have one thing in common: safety is integral to the way they do things. But moving towards a world-class safety culture requires change and changing the culture of a whole organisation is challenging. Lattitude’s Attitude Survey helps you understand you existing culture and gives you a starting point for improvements. All our workshops give people a clear vision of what can be achieved with behavioural safety when everyone begins to look out for one another.
Our Leadership in safety workshops help develop management commitment and set the agenda for change.
Our independent and interdependent teamwork workshops help overcome doubts and stimulate a desire to improve.
Shawn Achor, author of The Happiness Advantage, spent over a decade at Harvard University where he won numerous distinguished teaching awards for his work. Shawn graduated magna cum laude from Harvard and earned a Masters from Harvard Divinity School in Christian and Buddhist ethics. Most companies and schools follow this formula: if you work harder, you will be more successful, and then you will be happy. Positive ChangePositive Genius: The Key to Raising Success, Spreading Happiness, and Sustaining Positive ChangeWhat is more important than IQ and emotional intelligence combined?
Shawn inspired us to shift the way that we look at the world, and to make simple yet powerful changes in our own lives. We will not use your email address for any other purpose than sending you information and updates about your inquiry.

They need to be strong advocates of the change in order to garner employee confidence and support. If you’re asking employees to change, but senior leaders are not supporting and reinforcing new procedures, your staff will be tempted to slip back into old methods. Without understanding the importance of their contribution and how it fits into the overall vision of the company, employees have little incentive to embrace change.
Your organization can learn about The Ritz-Carlton methodology for customer service, employee engagement and leadership development.
The correlation is hardly surprising; after all, cultures influence and energize the behaviors that matter most.
This helps us to understand the elements needed for change and to create the right conditions to achieve the change. Shawn's research on happiness and human potential has received attention from the Harvard Business Review, New York Times, Forbes, CNN, and NPR.
In 2006, he was Head Teaching Fellow for Positive Psychology, the most popular course at Harvard at the time. When the economic collapse began, the world's largest banks called in Shawn Achor to research how to restore confidence and forward progress.
This is because information does not necessarily cause transformation because we require a certain level of activation energy to start a change. Based on the research in Before Happiness, Shawn Achor takes us to the beginning of human potential to explain why some people are able to make great changes while others remain the same. Changing your culture requires a substantial investment of time and energy, and you certainly don’t want the result to be a defeat. In order to prevent reverting to old methodologies, all of your employees—from your frontline staff to senior management—should be included in the change process.
Diana Oreck, Former Vice President of The Ritz-Carlton Leadership Center, advises “leadership to share the vision of change and paint the picture of the future with every employee in order to enable execution.” If your senior leaders do not participate and promote the transformation process, then your efforts for change will most likely fail.
An atmosphere of teamwork has the potential to disintegrate workplace silos—which can be fatal to change initiatives if left intact. When the global economy collapsed in 2008, Shawn was immediately called in as an expert by the world's largest banks to help restart forward progress. A decade of research shows that training your brain to be positive at work first actually fuels greater success second.
While many managers succumb to helplessness, with their teams and clients quickly following suit, Shawn researched those who maintained high levels of success and leadership during the challenge. Shawn's research in the field of positive psychology has revealed how changes in our own brain due to mindset and behavior can have a ripple effect to a team and an entire organization. Before you can make a change at work or home, your brain first constructs a picture of reality; this mental picture already determines your likelihood of success and your ability to harness your brain's IQ, emotional and social intelligence.

However, a successful transformation—one where the change is sustainable—can enrich employee engagement and increase customer loyalty. They need to clearly communicate their expectations and demonstrate that there will be follow-through and accountability. Subsequently, Shawn has spoken in 45 countries to a wide variety of audiences: bankers on Wall Street, students in Dubai, CEOs in Zimbabwe.
In fact, 75% of our job success is predicted not by intelligence, but by your optimism, social support network and the ability to manage energy and stress in a positive way. He found that our brains create confidence based on the belief that our behavior matters to the outcome we desire. This positive ripple effect can create a more productive, positive work culture making positive change easier. In this exciting talk, Shawn takes the audience to the cutting edge of positive psychology and neuroscience to clearly demonstrate how one can become a positive geniusA?: one who can continually architect successful, positive realities based upon true facts then transfer those realities to others. By researching top performers at Harvard, the world's largest banks, and Fortune 500 companies, Shawn discovered patterns which create a happiness advantage for positive outliers-the highest performers at the company. To develop this trust, we must create wins for our brain necessary to overcome learned helplessness and must train our brains for rational optimism.
Audiences will learn about the latest scientific research on mirror neurons and mental priming to explain how positivity and negativity spread, case studies on how to become a lightning rod for change, and findings on how a positive ripple effect profoundly affects an organization's ability to transition and change. Using his signature humor, new case studies and interactive experiments that engage the audience, Shawn makes this research come alive. Based on his new book, The Happiness Advantage (September 2010 from Random House), Shawn explains what positive psychology is, how much we can change, and practical applications for reaping the Happiness Advantage in the midst of change and challenge. Based on the science of positive psychology and case studies of working with companies in the midst of an economic collapse, Shawn provides practical applications for raising the belief that individual behavior matters and helping leaders to keep teams motivated and engaged. Shawn illuminates new research he did in collaboration with Yale published in the top psychology journal in 2013 showing step by step how a leader can change their mindset about stress to increase productivity by 30% and lower health problems and fatigue by 23%. Audiences leave with five clear, practical takeaways, which can immediately start to transform their life, raising both happiness and success rates. In this program, participants will learn how to navigate multiple realities at work, cancel internal and external noise, add vantage points to planning, use success accelerants to speed goal completion and use meaning markers to spread positive genius throughout a team, family and an entire organization.

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