Change Management for Business Intelligence Projects: Part 125-October-2012 25OctoberEffective Change Management is critical for any project. Andrew MercerI'm a Business Intelligence and Data Warehousing consultant based in Brisbane, Australia. Great management and clear guidance are not the only tools that a company can use to improve productivity and efficiency among employees.
If you could change a few things on your project to vastly increase your chance of success, wouldn’t you do it? Just like any other area of management, project management is bound to change its face during the upcoming year.
We've gone through the topic of why use the mind mapping technique for your project management efforts before. The recent PwC Global PPM Survey pointed out some interesting facts about the trends we’re seeing across project and programme delivery. Have you ever asked someone in your project team to do a task and know that they aren’t going to get round to it, however enthusiastic they sound at the time? The copyright of this content belongs to the Seavus Group and any liability with regards to infringement of intellectual property rights remains with them. The ITIL Best Practice Maps for Change Management are a great way to help jumpstart your ITILA® projects.
An electronic copy of the Microsoft Word Change Management best practices document that was used to develop the TaskMaps. Change Management Review Process: ITIL guided process that includes optional paths show review priority, change priority level, update change log, and send RFC to approval process.
Change Advisory Board Process: select CAB Members, send meeting notification, define voting logic for CAB approval, update change log, Ensure required quorum of voters present, reschedule RFC review, Present RFC at CAB meeting, update change log, set RFC status to pending, vote on RFC approval, and update change log.
I've consulted on or managed several large BI systems in New Zealand, Australia and Latin America.
Or, if the request is sent to the team via e-mail or a phone call, the justi?cation section is completed by the project leader and then signed by the person requesting the change. Harvard Computing Group offers this package of ITIL Change Management TaskMapsA® that covers all aspects of these important processes.

In this context, Change Management has the goal of transitioning your organisation from one set of business processes to a new and hopefully improved model.
Besides the right technical background, I look for people who are problem-solvers and good communicators - and who’ve demonstrated resilience and adaptability. In addition, if you wish to distribute these maps in their current form or modified versions of your ITIL TaskMaps within your organization, please refer to the organization license (TMITIL04) below. Moreover, the best ideas (and biggest supporters) will often come from operational teams out in the field.Change Management FrameworkHaving a conceptual framework to visualise the process and activities is a big help.
Therefore the implementation and support of the latest Oracle technologies there relies on people with in-depth product knowledge, experimentation and ingenuity.
The first three stages get you to the point of deploying your solution - whereas the remaining three stages represent post-deployment activities. It also helps you refine the change to increase your chances of success and gaining stakeholder approval.
However, it can present a problem for technology managers who enter into the process with a full technical solution already mapped out. Most large organisations have processes to safeguard their production environments and users. Be aware that the practicalities and office politics of your organisation can make getting what you want very difficult, so be prepared to adapt as necessary. It’s all a very tedious process of jumping through hoops, meetings, and filling out documentation in the required templates - but is necessary to ensure that you can actually deploy. At the very least, getting Phase 1 approved and underway gets your organisation onto the right path even if it’s not perfect.
This takes time, effort, and planning to manage - and usually won’t be something that you can throw together a few days ahead of your intended release. Hence, find out these requirements early and ensure that (1) resources are allocated, and (2) these steps and lead-times are factored into your project plan. Develop Capability and CapacityThis involves building capability to plan and execute your change (or project).
Design Organisation and GovernanceThe governance and design of your project is likely to have been established already in stages 1 and 2.

Project governance is largely determined by your existing organisational standards, alongside the standard project methodology. Personally, I don’t think it matters a great deal which method you use - so long as you have one. Therefore, this stage is more about designing the mechanisms and processes to support the ongoing operations of your proposed BI solution. The method gives you a framework and set of basic checklists for managing for your project. These contractors will likely move onto other projects, and other organisations, once your deployment is complete. Therefore you need to ensure that a permanent team gets built up and put in place to maintain and extend your solution ongoing.
This way, delays experienced with approvals and the recruitment process are less of an immediate issue.
This means that they’re already familiar with your solution and systems prior to taking over the official support. At the end of this stage (assuming the the build and testing have been running in parallel), you should be getting close to deployment.4. Align Individuals and TeamFrom my perspective, this stage is all about getting the new processes and organisational changes up and running effectively. This means delivery of training and ongoing support to ensure that your users can use your solution … and that the change is working as planned. Aside from being a wealth of good suggestions, this illustrates to your user community that you’re listening and taking on their ideas.
Manage PerformanceThis stage covers the ongoing enhancement and performance tuning which occurs in the period once the systems and processes have settled into a stable production state.6.

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