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17.04.2015
Click the below link to view the course syllabus, and for detailed guidance on the course content and price. Complete this Booking Form and enter your specific dates for on-site training – minimum of 8 participants.
Complete this Booking Form and enter your specific dates for on-site training – minimum of 8 participants. Once the form is received the Training Registrar will contact you to complete the process. The course is especially referring to management and staff of all corporate divisions, particularly quality management officers and individuals interested in performing audits.
The target group for this qualification includes those personnel who are involved in a practical way in restoring agreed service levels to the customer as soon as possible, responding to service requests (password resets, equipment moves), minimizing disruption to the customer by identification and analysis of the cause of incidents, managing Incidents and Problems to closure, incident registration, classification, escalation, resolution and closure, maintaining Knowledge Repositories, Proactive Problem Management including Incident Trend analysis, reporting on Incidents and Problems and keeping End Users informed and recommend improvements to eliminate causes of Incidents.


Public courses are held at our training facilities in Dallas, the District of Columbia, and San Diego. Customer on-site courses with certification examination or customized training are available upon request.
Once you have completed the Booking Form and submitted it, you shall receive confirmation that your booking has been received.
Although the course is expanding on internal and external audits, it does not prepare candidates for processing certification-audits on behalf of accredited certification authorities.
In addition to the process requirements, it encompasses the practical knowledge for the implementation of new or changed services.


An agreement however is only formed at the point at which our Training Department informs you of the acceptance of your booking request. Should you notify us of any changes by telephone, KEDARit shall also require you to confirm this in writing. We develop a phased approach with you and your staff, with each phase building upon the successes of the previous phase.



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