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31.07.2014, admin
AINS has a long history of providing help desk support to mission critical applications on a global scale. Among many other IT management disciplines, the Information Technology Infrastructure Library (ITIL) defines a framework to continuously monitor and improve service provision. The Center for Rural Development’s Help Desk is an information and assistance resource that monitors systems and troubleshoots problems with computers or similar products. Our Help Desk is a key component in our Network Operations Center being a secure place for your critical electronic information and files, and hosting your email and online infrastructure-all with multi-level expert support that is just a phone call or email away.
Staff proactively look for patterns of problems and suggest solutions to help alleviate those issues; solution center staff collaborate with other disciplines to create job aids and quick reference guides that support users through complex or error-prone tasks. Agency for International Development, a high profile, high visibility, globally deployed effort.

Our Service Desk (or Solution Center) is the primary point of contact for customers who have difficulties accomplishing a task, need updates, and who wish to request changes. Service desk staff also review requirements and training material to ensure the proposed solutions meet real-world needs. We can monitor remote systems and help alleviate companies from the burden of having employees constantly on call. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. In order for you to see this page as it is meant to appear, we ask that you please re-enable your Javascript! Our staff responds to hundreds of trouble tickets per month, processed and tracked for reporting.

Under the ITIL rubric, the Solutions Center functions to manage the lifecycle of service requests and to facilitate communication with users.
Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

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