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03.10.2015 admin
The latest edition of the communication guide that has sold more than 1,000,000 copies An enlightening look at how peaceful communication can create compassionate connections with family, friends, and other acquaintances, this international bestseller uses stories, examples, and sample dialogues to provide solutions to communication problems both at home and in the workplace. The Lean Six Sigma Pocket Toolbook blends Lean and Six Sigma tools and concepts, providing expert advice on how to determine which tool within a "family" is best for different purposes. In this UPDATED SECOND EDITION (first edition titled "Crucial Confrontations"), you'll learn how to hold anyone accountable, master performance discussions, and get results.Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. A Complete Guide to Mindfulness Tools for Clinicians At last, an authoritative book filled with mindfulness tools that deliver an essential set of engaging, practical strategies along with key research and evidence-based information. Every parent, caregiverand toddlerknows the misery that comes with meltdowns and temper tantrums.
A special 10th anniversary edition of Roy Peter Clark's bestselling guide to writing, featuring five bonus tools.10 years ago, Roy Peter Clark, America's most influential writing teacher, whittled down almost 30 years of experience in journalism, writing, and teaching into a series of 50 short essays on different aspects of writing. Winner of a Shingo Research and Professional Publication Award The new edition of this Shingo Prize-winning bestseller provides critical insights and approaches to make any Lean transformation an ongoing success.
Guidance is provided on identifying and articulating feelings and needs, expressing anger fully, and exploring the power of empathy in order to speak honestly without creating hostility, break patterns of thinking that lead to anger and depression, and communicate compassionately. Packed with detailed examples and step-bystep instructions, it's the ideal handy reference guide to help Green and Black Belts make the transition from the classroom to the field. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word.
The awareness boosting methods in this guidebook offer participants a means of reappraising and observing negative and anxious thoughts, habits, pain, and stress in fresh ways that produce new insight, positive change, and a sense of hope. Through rhythmic text and warm illustrations, this gentle, reassuring book offers toddlers simple tools to release strong feelings, express them, and calm themselves down.
In the past decade, WRITING TOOLS has become a classic guidebook for novices and experts alike and remains one of the best loved books on writing available.Organized into four sections, "Nuts and Bolts," "Special Effects," "Blueprints for Stories," and "Useful Habits," WRITING TOOLS is infused with more than 200 examples from journalism and literature.
It shows you how to implement a sustainable, successful transformation by developing a culture that has your stakeholders throughout the organizational chart involved and invested in the outcome.


Practical nonviolent communication skills are partnered with a powerful consciousness and vocabulary that can be applied to personal, professional, and political differences.
Children learn to use their calm-down placea quiet space where they can cry, ask for a hug, sing to themselves, be rocked in a grown-ups arms, talk about feelings, and breathe: One, two, three .
This new edition includes five brand new, never-before-shared tools.Accessible, entertaining, inspiring, and above all, useful for every type of writer, from high school student to novelist, WRITING TOOLS is essential reading. It teaches you how to successfully navigate the politics in cross-functional process improvement projects, and to engage executives in ways that are personally meaningful to them. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems.
Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces. In this third edition, David Mann updates and expands his teaching with five additional years of valuable experience and expertise derived from his very active, multi-industry consultancy.
Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. I have benefitted greatly from his writing and wholeheartedly recommend this book to be top-of-the desk of any serious Lean practitioner or performance transformation leader." Raymond C. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it. Floyd, two-time Shingo Prize Winner, President and CEO, Plasco Energy Group"David Mann builds substantially on his seminal work on the Lean management system. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces.
The book is full of new insight and polishes the most important ideas about Lean management.
Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.


The new chapter on engaging executive leadership alone is worth the price of the book." Peter Ward, Richard M. Ross Professor and Chair, Department of Management Science, Fisher College of Business, The Ohio State University"This book has long been my go-to guide on Lean management practices that help create a culture of continuous improvement and excellence.
I have recommended the book to countless healthcare leaders who rave about how helpful it is in translating Lean principles into daily management behaviors.
Highly practical and well-organized, the book tackles the key areas of stress, anxiety, depression, and pain. The evident care and attention given to the guided scripts and handouts will help build the therapeutic relationship with patientsall the while guiding them gently and persistently toward a more expansive awareness and a deepened sense of self-compassion and self-acceptance.
Breaking down silos and navigating tricky internecine politics remain a momentous challenge, and Manns case-based insights are an invaluable tool." Peg Pennington, Executive Director, Center for Operational Excellence, Fisher College of Business, The Ohio State University"David has once again taken the topics that trip us up and put structure and guidance around them.
I highly recommend it.Christopher Kennedy Lawford, best-selling author, Symptoms of Withdrawal, Recover to Live, and What Addicts Know In an era of high popularity for anything labeled with the word "Mindfulness", Altman has written a user-friendly and practical book that is as fun to read as it is helpful. He provides great handouts and suggestions for how to describe mindfulness to clients so that they can gain peace of mind when feeling anxious and optimism in the face of depression. Many of us have struggled with this topic and David provides a path to success." Elizabeth M. King, Vice President Organizational Effectiveness, ESCO Corporation New in the Third Edition: Contains new chapter on engaging executives in Lean initiatives Includes 21 new case studies Presents new examples from the healthcare and process industries Includes additional gemba worksheets for learning and teaching Lean Provides expanded coverage of Lean applications in complex cross functional value stream process improvement projects Watch David Mann discuss how the latest edition of Creating a Lean Culture can help you and your organization succeed.
Whether or not you are trained in any of these modalities, The Mindfulness Toolbox by Donald Altman is the resource you need to strengthen your use of mindfulness with a wide variety of clients. His new book presents a comprehensive set of highly practical, effective techniques, tools and handouts that will enable you to skillfully utilize mindfulness in your clinical work.



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