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The Cisco 7961G Unified IP Phone, a key offering in the IP Phone portfolio, is a full-featured IP phone primarily for manager and executive needs. When you are thinking about moving from a Fixed Line Phone system, like BT, to a Hosted VoIP phone system one of the most important things for most business is keeping their existing phone number. For a lot of businesses changing phone numbers can be a major headache and an expensive one as well, so its something that we all try to avoid if at all possible. Changing your phone number, just because you want to change provider, could be a major disaster for your business if you suddenly find that clients no longer get hold of you because they have your old phone number. In a lot of cases you will also need to pay to redirect the old number for a period of time, to make sure that you catch all of those people who don’t have your new details. Well luckily the answer is simple, there is a process known as Porting which allows you to move your existing phone number to a new provider.
VoIPBusinessPhone ™ is owned and operated by AK Computer Services Ltd a limited company registered in England and Wales Company Registration No. This document explains how to configure a single dialed number (DN#) that is associated with a group of IP phones. The information in this document was created from the devices in a specific lab environment.
Refer to the Cisco Technical Tips Conventions for more information on document conventions.
This section explains how to associate a single DN# to a group of destinations using Cisco CallManager 3.3. In this procedure, assign a separate DN# (which is shared by the group) to a second line appearance on each group member's phone. Choose Device > Phone from the main Cisco CallManager menu to display the Find and List Phones window. When the Directory Number Configuration window displays, enter the Directory Number as 2000 (shared DN#).
When the message displays stating that the directory number 2000 has been added to the database, click OK. Set up a series of phones that forward no answer or forward busy to the next phone in the group to create a Hunt Group. Configure the DN for 2000 on Phone A to forward on a busy or a no answer condition to Phone B's extension 2001.
Configure the DN for 2001 on Phone B to forward on a busy or a no answer condition to Phone C's extension 2002. With the assumption that Phones A, B, and C are already registered with the Cisco CallManager and have the directory numbers 2000, 2001, and 2002 assigned respectively, complete these steps to create the Hunt Group. In the Find and List Phones window, click on Phone A ( DN 2000)and then click on Line 1 - 2000 (no Partition) in the Phone Configuration window.
Configure the Forward Busy destination as 2001 in the Directory Number Configuration window and click on Update. The third option, with Cisco CallManager 3.1(2c) and later, is to use Attendant Console to create a Hunt Group. Decide whether the Hunt Group member that you want to add will be a directory number (device member) or a user and line number (user member).
Click Update to save the Hunt Group Member information With this information configured, this process happens when the Attendant Console receives a call. This section explains how to associate a single DN# to a group of destinations using Cisco CallManager 4.0.
Assign a separate DN# (which is shared by the group) to a second line appearance on each group member's phone. With the assumption that the Phones A, B, and C are already registered with the Cisco CallManager and have the Directory Numbers 2000, 2001 and 2002 assigned respectively, complete these steps to create the Hunt Group. In the Find and List Phones window, click on Phone A (DN# 2000) and click on Line 1 - 2000 in the Phone configuration window. Configure the Forward Busy destination to 2001 in the Directory Number Configuration window and click Update.


In the following example, a pilot point named Pilot is associated with the directory number 4000.
The Hunt Group Configuration window displays, and the pilot points display in the pane on the left of the window.
Decide whether the Hunt Group member that you want to add is a directory number (device member) or a user and line number (user member).
Click Update to save the Hunt Group member information With the information configured here, this process happens when the Attendant Console receives a call.
Please fill out the form below to request a quote from all of the available quantities of this item or select specific products to quote. This is the number that your existing customers know and dial automatically, you certainly want to make sure that all of your existing customers keep calling you. After all you don’t want to loose that all important call that could be the next big order. For example if you want to move from BT to a Hosted VoIP provider you can Port your existing BT number over to your new VoIP provider. However most VoIP providers will port your number into their system for Free as they want to make it as easy as possible for you to become their customer.
If they don’t want to Port your Number or they want to charge you to Port your Number just walk away and find another VoIP provider. It gives so many benefits to the users mostly because it cut downs the budget for the phone bill.
When a call to a group DN# is answered, the group line lamp is lit on all phones associated with the group DN#.
If you set Ring Setting (Phone Active)** as Ring, all phones ring when an incoming call is received.
With these configurations, if a caller tries to dial the group DN# 2000, all the phones ring at the same time. A Hunt Group is a group of lines that are organized hierarchically, so that if the first number in the Hunt Group list is busy, the second number is dialed. Attendant Console allows you the flexibility to establish a Pilot Point for incoming calls and then distributes the incoming calls on a phone or line level amongst multiple attendants.
Refer to Installing the Cisco CallManager Attendant Console on the User PC for information on this. When the call is received, the Attendant Console directs it to the Pilot Point (named Pilot) with the directory number 4000. When a call to group DN# is answered, the group line lamp is lit on all phones associated with the group DN#.
When a list of phones displays, click the device name to which you want to add a shared directory number.
Attendant Console allows you the flexibility to establish a Pilot Point for incoming calls and then distribute the incoming calls on a phone or line level amongst multiple attendants. Refer to Installing the Cisco CallManager Attendant Console on the User PC for more information on this. If your network is live, make sure that you understand the potential impact of any command.
If a different caller tries to dial the group DN# while the group call is in effect, the caller receives a busy signal, or is forwarded to voicemail. When a call to group DN# 2000 is answered, the group line lamp is lit on all phones associated with the group DN# 2000. For example, a caller places a direct call to a technical support group member, and if that member is not available, the call is forwarded to the pilot point number.
Since 4000 is a pilot point and First Available Hunt Group Member is chosen as the call-routing option, the Cisco Telephony Call Dispatcher (TCD) that is associated with the pilot point checks the members of the Hunt Group in order, beginning with 2005. When a call to group DN# (2000) is answered, the group line lamp is lit on all phones associated with the group DN# 2000. For example, a caller places a direct call to a technical support group member, and if that member is not available, the calls is forward to the pilot point number.


Since 4000 is a Pilot Point and First Available Hunt Group Member is chosen as the call-routing option, the Cisco TCD that is associated with the pilot point checks the members of the Hunt Group in order, beginning with 2005. That is why this phone system is more preferable for business.One reason that makes VoIP phone system cheaper is because of its simple equipment. By doing so, if a caller tries to dial 2000 while the group call is in effect, the call is forwarded to voicemail.
If the caller tries to dial the group DN# 2000 while the group call is in effect, the caller receives a busy signal, or is forwarded to voicemail, based on the configuration.
You can choose to route the call to the first available Hunt Group member or to distribute the incoming call load among the Hunt Group members.
If the caller tries to dial the group DN# 2000 while the group call is in effect, the caller receives a busy signal, or is forwarded to voicemail based on the configuration. Cisco CallManager Attendant Console can accept inbound calls, query the caller for destination information, and rapidly dispatch the call without operator intervention. Attendant Console does not have the functionality of monitoring which members are logged in the call group.
Make sure you check the Always Route Member check box in the Hunt Group Configuration window for only the final member of each hunt group.
Although in the Hunt Group, member 2005 is the first that needs to be checked, Cisco CallManager might follow the order in which the members log in. If you experience this problem with the order of calls received, restart the TCD and CTI services and reset the Pilot Point with all the members logged in.
Broadband internet connection gives you a better quality of VoIP service than the dial up internet connection. Refer to the Cisco CallManager Attendant Console Administration Guide for more information on Pilot Points and Hunt Groups. Sound card is crucial for VoIP phone system because it enables you to have voice clarity while hearing. Check the Always Route Member check box to ensure that the voice messaging system can handle multiple, simultaneous calls. You will need a microphone too for dialing and talking.Downloading the software of Voip equipment providers from the internet is important to allow VoIP phones’ services. In a broadcast hunt group, a call is routed to Always Route Member when the queue is full or if the queue hold time is exceeded. Many businesses prefer this phone system to the traditional phone system because it costs in a cheaper price. You can save much money for long distance calls or either international calls.Best Voip application is surely decided by your needs and also how you want to communicate. So, every business and every person surely has each own judgment for the best VoIP application. You only need to download the software of this application and then install it into your computer.
You can have the free and unlimited calls and chatting with people who use the same VoIP application you use on your computer.Free Voip application usually combines voice and instant messaging service.
You only need to make one click to call any of them.Not only that, voip call manager also enables you to check numbers dialed and missed calls. It is also possible for you to discover the call lengths so you can always monitor your phone bill. By having VoIP as your contact centre environment, the complete control of the entire phone system is in your hand.
You can always monitor and maintain it for an effective and advantageous phone system usage.Different VoIP phone system providers may offer different features of callmanager intercom.
Hence, you’d better collect the comprehensive information of each provider’s service in order to find the best one for your business.



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