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We provide a comprehensive database of telephone numbers that connect callers through to the customer services department at the company they wish to speak with. BT is one of the UK’s largest telecommunications companies with headquarters in London. If you would rather contact BT by writing or social media, we have included contact information for doing so below. You can also contact BT on social media if you feel as though your enquiry has not been handled properly. The services and products available via BT Sport UK include access to sports and live games through their popular channel. To reach BT Sport UK during standard business hours you can call a live operator via the phone number we have listed using the BT Sport phone number or you can stop in a local electronics store during regular business hours to inquire about adding the popular sports channel in time for the big game! Share with us the experience of the supplier's customer service (waiting times, courtesy, professionalism, etc.), the price of customer retention promotions, valuable tips for the benefit of the customers. When your Internet telephone and Broadband stop working, it’s perhaps a little daunting to try and figure out if you have an internal or external line fault. Follow my easy steps below to identify if your Line Fault is inside or outside, or if your Line Fault is caused by your own equipment. Your telephone line fault will be fixed free if the problem, or damage is just down to normal wear and tear. If you have extension wiring, and you have the newer style master socket (has a split front panel) you can undo the two screws securing the lower plate, then carefully pull it forward and out of the way just enough to expose a second test socket. If you plug a phone in the test socket and your line is dead, just call your service provider, and they will send BT out to repair the line fault. If you plug a phone in to the test socket and things are OK, then you have a LINE FAULT ON YOUR OWN EQUIPMENT.
Some service providers charge around ?130 for the call out, and then ?70 per hour to rectify the problem.
You need a known good working phone to do the test, so if you doubt your own, borrow one from a neighbour, or test your handset in their socket.
If your line is still faulty when you plug the front plate in with everything else disconnected, then you have a LINE FAULT WITH YOUR OWN WIRING and it’s time to get that screwdriver out and fix yourself, or you could call me!
This Namesco broadband speed test is so quick and easy to do, and it won’t put any stupid programs or spy ware on your computer or hurt it in any way. Telephone Preference Service TPSRegister HERE for the FREE Opt Out TPS Telephone Preference Service, to stop your telephone number being circulated amongst call centres. If your looking for the BT Phone Number Customer Services Helpline number. Then this gets you access to the best number to the BT customer services team, we have sourced this number to save time searching over the internet for the BT Broadband Helpline. You should Phone BT Faults Department (or your service provider who will contact BT Openreach on your behalf) if you believe you have an external line fault, or if you only have a master socket or NTE, and no other wiring or equipment is connected to cause a line fault.
To Phone BT Faults department simply use one of the following BT contact numbers – after you have verified that the problem is on the BT wiring and not your own. Remember you have to call your own service provider if it’s not BT as you are their customer and BT will not talk to you directly.


If you suspect that you have an internal fault and are worried about the high charges your service provider could charge you, consider calling an Independent Engineer. Some customers are so disillusioned after trying to get their service provider to send an engineer out. This telephone number is a direct connection through to the BT customer service team for new or existing customers. BT operates an incredibly diverse company, offering a wide range of products and services in the technology sector. BT’s customer service team is trained to deal with all kinds of enquiry, from complaints to purchases.
However, not all social media communication is responded to, so calling BT should always be an option.
This menu will list various options – your job is simply to select the options that are most relevant to you.
For terms and conditions, visit our terms and conditions page or alternatively the privacy policy and refund policy page.
Customers can view games like popular football and soccer matches, rugby games and boxing, or any other sport that’s viewable online. If you reach them online, you can view their products, sports shows that they offer, broadband features, and you can pay your bill. This phone number should allow you to reach their customer services centre and in some cases will give you instructions on what keys to press to reach the BT help line that bit quicker.We welcome all comments - if you find an error in this information, please do help us to our phone numbers up to date by submitting a comment on the right of this page!Thanks and kind regards, The Helpline Directory. You can also do a test to see how your line quality is for Broadband, and find out what speed you are getting. Your service provider has to maintain your telephone line wiring from the exchange, up to and including your master socket. It now becomes your responsibility and will be chargeable if you call your service provider. Your telephone line comes in to the house using 2 cores, so if there’s a break in 1 wire, the circuit will be incomplete and your phone will be dead, however your broadband may still work, although the speed test may be low. If you need any help you know where to come, help is here and it won’t cost you a fortune!
Back in the day when I started out as a British Telecom Engineer, this is what it felt like - 'in The Good Old Days'. Please read my article which gives you great advice on how to do your own line test, and how the new BT Master Socket or NTE works. Follow the instructions given to you when you call to ensure that you are put through to the correct department first time.
In addition to this, significant investment has been made over the last five years to improve customer service generally and the bulk of this investment has paid off, with BT’s customer satisfaction rates improving dramatically on 2010.
We recommend writing to BT to make a formal complaint and sending your letter by Special Delivery. While a lot of customers are immediately put off by the prospect of an automated system, the reasoning behind the menu is to connect the caller through to the correct department first time.


If you do not know your customer number, then the customer service representative you are speaking to will seek to confirm your identity through a security question or by confirming your personal information, such as your address. Bill payers must be 18 years and over and have the bill payers permission before making the call. The company was started recently in 2013 and it shows exclusive games, football matches, and sports league performances. You can also set up broadband service to run your internet and this helps ensure that mobile communications and phone products run fast and efficiently. You pay rental for the telephone line, and so it’s all covered for normal wear and tear by your maintenance agreement! You can now plug your phone, or even the Broadband router into this and see if things are OK.
If your line is ok, plug each phone etc one at a time back into the sockets and check for dial tone. If for any reason you experience any problems with this number then please drop us an email, so we can look into it, as we want to keep the information on this website as up to date as possible, thank you.
Remove the front panel if you have this latest style Master Socket called an NTE and plug your phone into the Test Socket arrowed. BT has operations in 170 countries, employing over 87,000 people, and they recently revealed ambitious plans to deliver super-fast broadband to 10 million homes by 2020, a target that is far more optimistic than their competitors. This saves you time and frees up BT’s internal resources, so that they can continue to provide the best customer service possible. If you want to consider adding the BT Sports channel to your local lineup, call the BT Sport phone number, and inquire about their rates packages for fast and efficient service! If all you have is a master socket, then your service provider has to fix your line fault free of charge!
Run my Broadband Speed Test to check everything is alright Your Broadband speed should ideally be 3 meg or above.
If your line is not working then you have an outside fault and need to call your service provider who cannot raise charges if you’ve not caused damage to the BT wiring or socket. The BT Group which runs BT Sports is popular in over 170 countries linking people with sports, broadband services and communications around the world.
If your line is faulty or your Broadband drops connection with the front plate in place, then you have an inside fault. Another alternative is to stop in a local electronics store with questions about rate packages and ordering broadband service.




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