When you sign a two-year contract with a cell phone provider you consider a lot of things about the company you are choosing. Overall satisfaction among full-service customers who currently subscribe to tiered data plans, which offer varying levels of data allotments, is 748 on a 1,000-point scale, compared with a significantly higher 775 among those who subscribe to the more traditional unlimited data plans. Sprint and T-Mobile had more menus, while Verizon and AT&T had a relatively easy process of transferring us to a customer service representative. Verizon Wireless ranks highest in wireless customer care performance among full-service carriers with an overall score of 771. The JD Power and Associates findings are consistent with our own and the menus someone has to navigate before reaching a customer service representative are one of the many ways customer service is gauged by the public. If you need the absolute best service but dona€™t mind dealing with expensive tiered data plans, then Verizon Customer Service andA ATT Customer Service are best.


DIYTrade accepts no responsibility whatsoever in respect of such content.To report fraudulent or illegal content, please click here. One of those things should be the customer service, because maybe you will need it along two years.
While satisfaction levels among tiered customers are lower across most of the contact channels, the largest gap in customer satisfaction scores between tiered and unlimited plans is in the telephone channel (34 points).
They contacted the 4 carriers to see how long our wait times would be before reaching a customer service representative. The only significant differences were the number of menus we had to go through to reach a real human being in the customer service department.
Verizon Wireless performs particularly well in phone contacts that originate in the automatic response system (ARS) channel and are then transferred to a live customer service representative (CSR), and in phone calls made directly to a CSR.


Customer service is important because during that 2 year contract youa€™re about to sign, youa€™re bound to have some issues somewhere along the line. Power and Associates ranked Verizon as having the best customer service, followed closely by Sprint Customer Service. Their wide-spread surveys earned them a reputation as the best measure of quality for a product or service. Also noted in the report was the difference in customer satisfaction between tiered and unlimited data plans.




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