Summary:Email claims that Australian telecommunications giant, Telstra, is replacing a previously free directory assistance number with a fee-based service and is deliberately hiding an alternative free number from consumers (Full commentary below). By law, Telstra have to provide a FREE directory assistance number , because they are still majority owned by the government. Thumbs down to Telstra for finding a way to 'charge', for a service that is supposed to be provided for free. According to this protest email, Australian telecommunications company, Telstra, is replacing a previously free directory assistance telephone number with an expensive, fee-based service. This message was basically factual and relevant several years ago when it first began circulating. Such complaints were probably well justified at the time and this protest email may have helped to alleviate confusion about the changes and raise awareness of the free directory assistance number. Telstra Directory Assistance (1223)This is an automated service that provides callers with a telephone number when they already know the name of the person or business that they are seeking. Call Connect (12456)This is an operator assisted service that connects callers to directory listings and can provide other information about the person or business that the caller is seeking.
1234 is a personally assisted search service that offers a range of information and options.
Telstra customers who wish to use the free automated directory assistance service should have no trouble locating the correct number using widely available Telstra resources. 1800Free411 has been serving us well until now, but when it comes to free services, the more competition, the merrier.

Connect via Wi-FiDUO WiFi allows users to take their landline wherever they have wireless internet access. Connect via ComputerYou may also take the DUO with you anywhere and connect it with your computer. Transfer Your NumberWith our number porting feature, you are now able to transfer your existing phone number to your netTALK DUO. Free DUO-to-DUO Calls WorldwideNo matter where in the world you are, DUO-to-DUO calls are always free.
411 Directory AssistanceYou can enjoy a directory service with comprehensive listings in the US. Call WaitingWhile you are in the middle of a phone call, you will hear a beep indicating you have an incoming call. Caller IDCheck and see who is calling your phone number, then decide if you want to answer. Visual Voice MailYour Voicemail’s are sent to your emails so you can listen to them “on the go”. Enhanced 911This service informs emergency responders with the location of the emergency without having to verbally provide it. Fax-FriendlyJust simply plug you fax machine into the DUO device to make and receive faxes as you would with a traditional phone company landline. Online Account ManagerThe DUO Account Manager has many features that make it easy to manage your personal information for your DUO.

The 1234 number is replacing the Telstra 12456 directory assistance number, but this time with outrageous costs attached: 40c to call the number, then 4c A SECOND!
Call Connect charges an initial fee for connecting to the operator and a further fee for connecting to the requested number as well as standard rates for the connected call (See website or phone book for details).
1234 charges an initial fee for connecting to the operator and a further fee for connecting to the requested number as well as standard rates for the connected call (See website or phone book for details).
Whether you are looking to fire your phone company and replace your landline or enhance your communications and entertainment experience, netTALK has you covered. Many consumers complained to the Telecommunications Industry Ombudsman claiming that they did not realize they were calling a fee-based service when seeking directory assistance. Telstra was also accused of strongly promoting its fee-based Sensis service while remaining relatively silent about the free directory assistance number. Moreover, I can see no evidence that Telstra is deliberately attempting to hide the free directory assistance number from consumers. The different directory assistance numbers, both free and fee-based are all clearly listed in telephone directories and on various Telstra and Sensis web pages. All they seem to be doing lately is pushing out pretty cool free services, many of which are ways for us to stick it to the phone companies.

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Comments to «Free directory assistance from cell phone»

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    May help in such conditions exactly where the dishonest worker or criminal demanding for directories are.