A link to "Set up and manage your Comcast Business Wireless Gateway" will be sent via email.
Near the center of the area where your computers and other devices operate, and preferably within line of sight to your wireless devices. In an elevated location such as a high shelf, keeping the number of walls and ceilings between the router and your other devices to a minimum. Away from electrical devices that are potential sources of interference, such as ceiling fans, home security systems, microwaves, computers, or the base of a cordless phone or 2.4 GHz cordless phone. On the bottom panel label, find the two Network Names (SSIDs) and the one Network Key (Password). The default Network Names (SSIDs) and Network Key (Password) are unique to your Wireless Gateway. Now that you have your wireless network information, you’re ready to connect your WiFi devices (laptops, tablets, mobile devices) to the Business Wireless Gateway.
Go to the WiFi Settings on your device and ensure WiFi is turned on (if your operating system is not shown below, refer to your device manufacturer's guide). When prompted, enter the case-sensitive Network Key (Password) found at the bottom of the Business Wireless Gateway. Your Business Wireless Gateway also broadcasts a Public WiFi network with the SSID xfinitywifi for your customers and patrons.
Select the xfinitywifi Network Name (SSID) from available networks on your wireless device. You can manage your network and security settings using the Business Wireless Gateway’s Admin Tool.


The password must be at least 8 characters and may include letters or numbers or a combination of both (no symbols). Business Wireless Gateway provides access to the Internet from any location within range of the Wireless Access Point (WAP).
Find common solutions to troubleshoot connectivity issues with the Business Wireless Gateway. Symantec, the Symantec Logo, the Checkmark Logo, and Norton, Norton 360 and Norton by Symantec are registered trademarks of Symantec Corporation ©2014 Symantec Corporation. If you don't have a machine with Windows 7, Windows 8, or MAC OS X already connected to this network, these steps will not work for you.
Left click the wireless strength indicator on the taskbar (bottom right corner next to the time).
Note:If you are using Windows 8, you may need to click the desktop tile to get to desktop mode in order to perform this step. Note: If you see a small colorful shield to the left of the check box, you may be required to enter an admin password before you will be able to change this setting.
Note: You might not see anything written in the box when you first pull it up, like stars like you would normally see for passwords.
You will have to enter the Administrative Password for your MAC computer in order to make these sensitive changes. Once you enter the Administrative Password for your MAC computer, the previous screen will pop back up.
Large expanses of other materials such as glass, insulated walls, fish tanks, mirrors, brick, and concrete can also affect your wireless signal.


Select your business network (such as CBCI-XXXX-2.4) found on the bottom of the Business Wireless Gateway. If your WiFi device is connected, you should see a check mark (or other indication) next to the Network Name (SSID) you had selected.
This network provides a separate and secure method for guests to access the internet while at your business. To ensure better security for your Business Wireless Gateway and network, we strongly recommend changing the default password to a password of your own.
For better security, try using at least 1 number and a mix of upper and lower case letters.
If you are unable to find it there, you can look for it by putting in the SSID in the Search bar and hitting enter. As a Comcast Business Internet customer, you also have access to this hotspot and the broader XFINITY® WiFi network of hotspots around town. It is simpy hidden and the window doesn't show placeholders, such as in the screenshot below.



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