Track your costs Our revolutionary expense tracking functions allow you to track call costs by extension or group of extensions, in real time, wherever you are.
With geographic landline number porting, you can keep your number no matter what service provider you use. With our built-in TMS you’ll be able to manage both your PBX’s high level functions and its day-to-day operations from wherever you are, at no extra cost. Customisable automation features ensure your calls are answered, routed and handled correctly every time.
Euphoria is nearly infinitely customisable, with the TMS giving you complete control over your system’s functionality and personalisation.
The TMS not only helps control and track your system’s activity, it helps you analyse it too.
The Real Time Call Monitor give you three participation options, letting you listen in, help out, or participate in any call your agents are handling – all from the comfort of your own desk. Keep an eye on call loads, wait times and agent responses, and add or remove extensions at any time to keep things flowing smoothly.
Give your agents the ability to add themselves to busy queues, remove themselves from quiet ones, or pause for specified reasons like tea breaks.
Prevent unauthorised phone calls by restricting the type of number each user or extension can dial. Our hunt lists can scan your entire network, across branches and even cities, to find available agent to answer an incoming call. By tagging incoming calls according to the number they dialled, you’ll always know who they’re calling for, even if you share your PBX with another office. Activate night-time call handling manually as you leave the office, or set your system to swap between night and day automatically at specific hours. Give your customers the choice to opt out of a queue at any point in favour of leaving a voicemail. You’ll never have to customise anything you don’t want to, but if you do like to put own stamp on things, we’ve given you all the tools you can dream of, and made them easy as pie to use. Personal Profiles allow you to assign custom permissions to specific users, defining exactly what they can and cannot access. Give your extensions individual names and caller IDs, and assign them to extension groups for cost-tracking purposes. Create your own voice recordings using your handset, or add pre-recorded music or audio files from your computer.
Incoming call logs show the caller ID of the person who has phoned you, as well as which of your numbers they chose to dial. Outgoing call costs can be viewed by extension, or group of extensions, so you’ll be able to tell exactly which users and departments are costing you the most. With detailed records of incoming call volumes every day of the week and hour of the day, you can effectively predict your busiest times, making sure you have all hands on deck for peak periods, and aren’t over-staffed when it’s quiet. With Euphoria’s call queue analytics, you can see all the performance details of your queues, including wait times, response times, queue lengths and peak activity periods. The Euphoria TMS provides detailed reports on the activity of each extension assigned to a queue, throughout the day.

Route logs trace incoming calls as they run through your system, recording everything from the number the caller initially dialled, to their wait times, transfers, and conversation lengths.
Use feature codes to set up custom functionality and take advantage of some of the niftier tricks in Euphoria’s bag. Euphoria has a built-in soft phone for Windows systems, allowing you to make calls from your computer, handset-free.
Euphoria adds some great functionality to your Google Chrome browser, turning it into a convenient and powerful communications tool. Sync your Euphoria address book with your Outlook or Google Apps contact lists, or import your numbers directly from Excel. You’ll never need to book another physical conference room again, since Euphoria offers virtual conference rooms that work just as well. Estimated delivery dates - opens in a new window or tab include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment - opens in a new window or tab. International Shipping - items may be subject to customs processing depending on the item's declared value. Your country's customs office can offer more details, or visit eBay's page on international trade. By clicking Confirm bid, you commit to buy this item from the seller if you are the winning bidder. By clicking Confirm bid, you are committing to buy this item from the seller if you are the winning bidder and have read and agree to the Global Shipping Program terms and conditions - opens in a new window or tab. By clicking 1 Click Bid, you commit to buy this item from the seller if you're the winning bidder.
They’re backed up in the cloud, so they’ll never get lost, and are searchable, downloadable and easy to read. Detailed reports, real-time monitoring, call tracking, and trend data are just a few of the tricks up our TMS’s sleeve. Updating and changing your menus, media and routing is easily done from the user-friendly interface on your TMS. We’ve made sure it all works perfectly straight out the box, though, so you’ll never have to customise anything you don’t want to. Incoming and outgoing call trends and costs, agent performance, and detailed customer experience information is all at the tip of your fingers. A quick glance at the extension monitor and you’ll know exactly who’s online, offline, on hold, or away. They’ll be able to check the status of their queues at any time and make sure they’re active when and where they’re needed. Block international, long distance or cellphone calls, or restrict certain extensions to internal numbers only. By entering a unique user pin code before dialling, every call is assigned to an individual, and accountability is unquestionable. Recordings are backed up and their authenticity verified, keeping them 100% safe and admissible in court. Both landlines and cellphones can be added to hunt lists, so you can take your office with you, wherever you go.

Equip your queues with their own music and customer announcements, and assign queue-specific call distribution strategies to maximise efficiency and minimize wait times.
A combination of local and international call-forwarding can even be used to circumvent expensive international cell phone roaming fees. Every extension has its own voicemail box, which can be personalised with a unique greeting.
They’ll be stored in your Euphoria Media Library to be used in your digital receptionist’s menus, music on hold, and customer announcements. This not only shows your most popular point of contact, but can also highlight problem clients who might need extra attention. You can even export the data into your own spread-sheets, giving you the flexibility to use the information any way you like. Updated in real-time, this can be invaluable in terms of optimising operations and heading off problems before they reach critical points.
View the number of calls received versus the number of calls answered, as well as average call lengths and total call times.
The codes can be used to implement operational shortcuts internally, or elevate your customers’ experiences in any number of ways. If you’re using Mac, Linux or mobile devices, don’t worry – there are 3rd party soft phone options that integrate perfectly with Euphoria as well. Dial numbers directly from your browser window, view your call history, or download your recordings to forward them via email. Have as many attendees as you like dial in from anywhere in the world, and get down to business with minimal fuss. They’ll be stored in the cloud indefinitely and are accessible whenever you choose to view them. Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. Import charges previously quoted are subject to change if you increase you maximum bid amount. You can also flag recordings for attention and tag them with written notes, making them useful training and quality-control tools as well.
You can even set up custom hardware feature templates, making it as easy to provision a hundred handsets as it is to provision one.
You’ll be able to see not just the busiest extensions, but also the most frequently dialled numbers. There’s never been an easier way to pinpoint bottlenecks in your system, or frustrations your clients may face.
Sending faxes is just as easy – simply add the document as an attachment, and email it to a fax number.
If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable.

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