For example: say you lived in Cupertino three years ago when you opened an account with Verizon, but have since relocated and now live in Los Angeles. You'll then be asked on the next three screens to pick your plan, enter your iTunes account info, and confirm your birthday.
For example: If your mobile phone number has a '408' Cupertino area code, but you now live in Los Angeles, tell iTunes you'll be using your phone in Cupertino by inputting a Cupertino usage address and zip code. Customers experiencing this problem likely have moved out of the region where they first activated their non-AT&T account and phone number. Alternatively, you could do nothing and let some poor sap at that random address deal with all the snail-mail spam AT&T may send. Instead they leave you feeling helpless, not providing a clear explanation of how to port your out-of-area number and leaving you to believe it is not possible.


This restriction appears to follow guidelines prescribed by FCC, but I never had a problem porting my out-of-area number between other carriers over the years. On the first iTunes activation screen, it asks if you want to transfer your existing mobile number information. Important material, such as your statement and bill, will be sent to the valid billing address you provided. On that screen, enter your name, social security number, and your current billing information and home telephone.
After I took these steps, my phone was activated within minutes and my 'ineligible' mobile phone number that previously 'could not be released from Verizon' was magically ported, completely, in about 20 minutes. Where it asks for "Billing Zip Code," use your old billing zip code or a zip code that coincides with your existing mobile number even if you no longer live in that zip code.


There's nothing more frustrating than being stuck with a $600 paperweight for hours on end while AT&T tells you that they cannot get a release on your existing number from your current provider, and hence cannot activate your iPhone.
AT&T service reps will tell you that your existing carrier 'won't release' your number to them, and when your initial activation fails, you'll receive an e-mail explaining that your existing mobile number is 'ineligible' to be ported.



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