To see our content at its best we recommend upgrading if you wish to continue using IE or using another browser such as Firefox, Safari or Google Chrome. Abandoned calls can occur when a call is made and a person answers the phone, but the caller hangs up. Ofcom, the telecoms regulator, imposed the penalty after TalkTalk made around 9,000 silent and so-called "abandoned" calls through two of its call centre operators.


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When checked, Shutterstock's safe search screens restricted content and excludes it from your search results. In 2010, the government increased the amount of money Ofcom could fine companies for silent calls from A?50,000 to A?2m.


In 2011, it levied its biggest ever fine against the company - A?3m - for billing errors at its subsidiary Tiscali UK.



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