We are a private, non-affiliated Retail Electric Provider ("REP") in the State of Texas and was founded by highly experienced energy executives with many years of combined experience in the , natural gas, and related industries. And a large number of people in Tarrant, Denton, Ellis and Kaufman counties also do not have power. Pity the poor power company employees: Oncor COO Jim GreerĀ saidĀ there were more than 2,500 Oncor employees responding to power outages Friday. The frequency of major power outages has risen in recent years, both in Texas and across the country, according to data collected by the U.S. A multitude of factors go into the size and frequency of power outages, causing huge fluctuations year to year. The United States as a whole has seen incidents of major power outages, defined as affecting more than 50,000 people.
A study by scientists from the National Oceanic and Atmospheric Administration and Woods Hole Marine Biological Laboratory says bouts of heavy rainfall are increasing, which could put more strain on the nation’s power grid. In Texas, the severity of power outages has probably been increased by the expansion of power lines to meet a growing customer base. Our Team Members volunteer their time and money to the Aid to Victims of Domestic Abuse organization in Houston, the Boys and Girls Clubs of America organization in Dallas, and the National Multiple Sclerosis Society, in addition to yearly donations by us to each of these very important organizations. Our team implements advanced techniques in customer relations, service, sales, and marketing. The Dallas Morning News live blog details the impact, with more than 250,000 people without power.

By looking at what web pages people are clicking through on, I can see where the troubles are. We are team members have worked in deregulated markets all over North America and in many international markets, and have worked in Texas deregulated markets since the inception of deregulation in Texas in January, 2002. Our friendly and knowledgeable customer service team is well trained, come from diverse, multi-cultural backgrounds, and are able to speak multiple languages including Spanish fluently. During our first inquiry, we evaluate our customers specific needs and then build our services around those needs.
Then car wrecks, where cars hit street poles connected to power lines, also caused problems. The freezing rain may be behind us, but low temperatures will hold the ice accumulation like a very efficient Sub Zero freezer. Now is when those five fireplaces may come in handy to light, and your freezer should be ok for about 24 hours if you don’t open the door.
Our service function is goal oriented and performance is measured against specific goals at every customer interface point.
We believe this strategy is what sets us apart from other REPs in the commercial and residential energy markets. Any new precipitation will just freeze again, leading to the possibility of more power outages. The jury is still out, but a recent report by the non-profit Climate Central put it squarely on the shoulders of worsening storm patterns and aged infrastructure.

It differentiates us from our competition and allows us to provide superior products, pricing, and services, and unparalleled customer satisfaction. Upgrades to our system are made on an on-going basis and so that we may continuously improve our performance for you. By combining the procurement of supply with various value-add services through our partnership networks, We are able to provide energy solutions to residential and commercial entities. Alas the most useful view for a big storm - outages by zip code - is hidden under a menu, but once you find it you can get a nice colorful overview of where things are the worst.
But according to the power sector, the portrait is more nuanced and the spikes are at least in part caused by the expansion of the power grid in places like Texas. Customer feedback is openly and actively solicited, and we rely on you to tell us what is working (or not working) for you so that we may refine and perfect our track record with you.
We advocate a flat and customer-centric structure for your pricing model and believe this allows us to truly build genuine and long-term relationships with our customers. Events and activities scheduled for Friday evening will likely proceed on schedule, Sullivan said.

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