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07.01.2014

Rob Bruce, Rogers chief of cable, internet and wireless operations, speaks at the Canadian Telecom Summit in Toronto Monday, June 4, 2012.
Whether it’s Internet, cable television or wireless smartphone plans, Canadians almost always have to deal with ridiculously high monthly bills. A recent report released by the CRTC found that Canadians are actually moving up in the world when it comes to Internet speeds and costs. But when you add cable television bills, cellphone bills and Internet bills together, we could all use some relief. People often forget that customer service representatives at big telco companies are people, too. Calling, explaining your current situation in a calm but firm and friendly tone, will get you much farther than yelling at the top of your lungs like a lunatic. Would you be willing to go out of your way to lower someone’s monthly bill if they just spent the last five minutes verbally assaulting you? Also, many people might not realize it, but big cellphone and internet providers keep a record of customer interactions. According to the reps that I spoke with, bundles aren’t always a scam like many consumers often assume.
When you finally get a deal of some sort, see if there is a way you can receive an even better discount.
A few of the reps I spoke with explained that they’ve seen deals, depending on the type of service or package, that offer discounts as high as 50 per cent off for three years.
If you get this far, be sure to mention specific packages that other providers are offering, making it sound like you’re tempted by them. If you’re the unlucky recipient of a third-party customer service rep, then it might be a good idea to just call back later. This is when it might make sense to legitimately check out the competition, and see how they might be willing to attract your business. Most consumers might not realize it, but there are other wireless providers out there that aren’t Rogers or Bell.
The increasing popularity of third-party internet providers like Teksavvy , Acanac and Distributel, probably played a large role in Rogers and Bell’s decision to start offering reasonable priced unlimited Internet packages.


Also, as a side note, according to a former Rogers store employee I spoke with, there isn’t even a point in trying to get a discount from a customer service representative at an actual store.
So there you have it: Call, bargain, bargain again, and be a lovely courteous human being while you do it. Cancelling your cable or satellite subscription to get your content online is the new hotness. More Canadians are ditching their ancient landlines than ever before according to Statistics Canada. By Michael Oliveira  TORONTO — Another new poll suggests so-called cord cutting may be growing in Canada. More Canadians are pretending to be Americans than ever, but it’s only so they can watch better Netflix.
I showed him my VBox and what it can do and the pricing for the TV packages he was floored.
VMedia provides innovative TV, High Speed Internet and Home Phone services - offering more choice and flexibility, exciting features and lower prices than the major players. VMedia’s unique set-top box , the VBox, powers both TV channels and the world of internet content on your TV, with easy access to 100’s of apps in movies, music, games, social media, multicultural channels and much more. With TV, Internet and Home Phone services, VMedia provides consumers with the only real ‘triple play’ alternative to Bell, Rogers and Cogeco. Tenemos un excelente departamento de Artes Graficas, y mas de 15 anos en el ramo de diseno por computadora. Instead of being the slowest and most expensive, we’re now among the fastest with middle-of-the-road fees. In the case of Bell and Rogers, bundling two or more services actually lowers the cost of unlimited internet from $30 extra per month to only $10.
If you have more than one service with a major wireless provider, odds are you should be able to receive some sort of discount. They’re not packages that will be offered out of the blue, you have to ask for it most of the time.
Just like in any bargaining situation, customer service representatives, even those in special customer retention departments, often start with an offer that is way below the limit of what they’re actually able to hand out.


Calling Rogers, for example, you could mention an offer from Bell that you’ve been looking at.
During busy hours, some firms employ third-party companies to help field customer service calls.
For instance, Teksavvy has actually been offering unlimited internet packages for years now. I can watch the latest Cosmos without the hassle of downloading putting it on a media player manually. So watch movies on Netflix, check out videos on YouTube, listen to music on TuneIn and play games on the big screen - all from your couch. VMedia brings together live TV, Cloud PVR, internet content and social media in one seamless user interface, one set top box, and one remote or keyboard, delivering a whole new experience in home entertainment and enjoyment. The biggest complaint most Canadians have is our absurdly low data caps (how much we’re allowed to download and upload each month). Supervisors tends to have significantly more power when it comes to adjusting your monthly billing rate.
As a policy, they’re actually told to tell customers seeking discounts to call call their customer care department.
And for everything else, our PVR (BETA) which allows you to record any show for later viewing. This is certainly a step in the right direction, especially when it comes to using cord-cutting internet streaming services like Netflix. Most providers in Canada have a sticker price, but then they also have the special price for people who complain a lot, or threaten to jump ship.




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