Embrace the Change that Comes with a TOS DeploymentA terminal operating system (TOS) implementation or upgrade is a major change that offers significant benefits to customer service and to the bottom line. Taking proactive steps related to the change can help to ensure a more rapid adoption of the system and a more rapid realization of the benefits from the TOS. Navis Professional Services can help to guide you through the change management process of implementing a new TOS to minimize the risk of business disruption. Stakeholder Readiness Analysis: Navis can conduct an analysis of the beliefs, needs and concerns of stakeholders related to the planned change that will help to define the change plan that needs to be put into place. Vision Definition: Navis can help terminals create a clear vision that drives a stakeholder coalition in support of the change, including goals, timing, benefits, scope and impact.
Communication Planning and Execution: Navis’ communication guide can serve as a template for building a plan that clearly outlines timing, content, messages and recipients for communication related to the TOS implementation. Custom Programs: Navis can also define a custom change management program that aligns to the key issues at your terminal. Change management in ITSM is usually performed under ITSM best practice, which means it’s approached in the context of a service transition toward service operation. Since the rise of SaaS and cloud computing change management has become increasingly complex.
Change management tools like this software release management software allow you to specifically to track and monitor your applications which allows the change management to find and respond to complications in the process in real time. Continuing in the spirit of reducing downtime new change management systems often incorporate automated processes to improve the efficiency with which change requests are processed. Subscribe by emailEnter your email address below to receive updates each time we publish new content..
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Technology Blogged is a technology blog based in the UK discussing Apple, smartphones, tablets, mobile operating systems, apps, social media, gadgets and business. AssurX’s Change Management Software is a flexible, centralized system used to orchestrate, track and document changes across all functional areas of a business. With easy, full integration to other quality related processes such as corrective action management, audits, nonconformance, customer complaints, document management, training, etc., no matter where an issue triggering a change originates, or how many departments a planned change touches, the system effectively controls the process. The AssurX Change Management system receives any type of proposed change and efficiently manages evaluation, planning, implementation and documentation across every part of your operation—all in a closed-loop workflow.
A system of automatic escalation, notices and reminders integrated with e-mail can be easily defined and keeps the process moving to prevent issues and tasks from falling through the cracks. Unlike other systems that rely on third party tools to generate reports and metrics, AssurX comes with user-configurable built-in dashboards, metrics and ad-hoc query functionality that allows for real time monitoring, trending and analysis. The system combines centralized control of the process with integrated collaboration, review and approvals from designated Subject Matter Experts. For FDA regulated companies, AssurX is fully compliant with 21 CFR Part 11 and Part 820, GMP, ISO and more.
With its highly configurable workflows, AssurX is the only vendor that provides a solution flexible enough to manage any type of change across all functional areas.
Simple point-and-click configuration of workflows, fields, forms, rules, lists, signatures, etc. OnDemand (Software-as-a-Service) option gets you up and running in days with no hardware or software to install and no waiting for IT staff.
Its true zero-client architecture (CATSWeb) means AssurX runs on all browsers and operating systems with no need to install, upgrade, validate or manage client computers. AssurX Change Management integrates easily with external business systems like ERP, PLM, CRM, LIMS and MES solutions to connect all quality related processes and procedures across the enterprise—so change requests triggered from any source can be immediately captured and acted upon.
AssurX’s system of quality and compliance software solutions is designed to be simple to use, maintain and configure to meet each business’ precise needs. Finding the right construction accounting system is one challenge, but trying to plan for a sensible time to make that change is certainly another. Changing any business system can cause disruption and is often cited as one of the main reasons construction businesses postpones change for as long as possible. Ask any account’s team, Year End is a frantic period in its self, and that is when running familiar processes in familiar systems.
It’s a question we’re asked time and again when a construction business is set to implement our construction accounting software. Most businesses within the construction industry will be able to point to expected busy and quieter periods throughout the year, weather dependencies for example.
These days transferring data from old systems to new is less of a concern due to the improvements in most accounting systems’ technology. The truth is a business can go live on a new system at any time – we’d recommend that the start of a quarter, month or period makes logical sense from an accounting perspective, however experienced consultants, such as those at Integrity Software can work with you as your requirements and deadlines permit – after all we live in the real world and implementing construction accounting software is what we do. We found that the initial contact with Integrity and the presentation was very good and it made us feel that if they took the trouble to explain the system the way they did then that would mean the rest of the installation would be the same. Change could be improving a current process, deploying a quality management system, or changing the fortunes of a company. Just as our life and work are packed with change programs what is also true is that many of these programs fail. Anybody who can barely spell management or leadership wants their commitment before even beginning.
Scanning the environment is a key first step of the SPPRS (pronounced Spur) Change Management framework. In the next stage – Prepare – good change managers start with socializing the change program to seek ground level support.
If you have come this far in the change journey the change roll-out should not be too difficult.

Each stage of the change program must undergo a tollgate review to ensure that all key activities have been completed the way they should have been. If you would like to learn more about quality management systems we invite you to visit our quality management system resource page.
In 1996, John Kotter rocked the business world with his international bestseller, Leading Change.
In fact, without the right culture, the 8 steps can cause more damage than if you had never followed it. Any military commander can tell you there’s a well-crafted battle plan, and then there’s what actually happens on the battlefield.
Basic behavioral psychology shows us that unless a change is universally positive, it will produce an emotional response. And where does an 8-point strategic plan include the space to process the emotions of grief? Kotter’s plan makes us feel comfortable because we think that we simply have to follow 8 steps in sequential order and then we’ll have our new initiative in place. One of the most insidious beliefs in corporate management is that we can make people do things. People can drag their feet in all kinds of ways, from being unproductive to outright sabotage.
And if you don’t have strong people you believe in, then you have a much bigger problem than any new initiative. As with any change, however, a variety of human factors can interfere with the successful deployment of the new systems. This includes understanding how the TOS change will impact key stakeholders and putting mitigation and communications plans in place to quickly resolve any anticipated, or even unexpected, challenges that arise during implementation. Utilizing traditional change management tools, our team can help assess the situation, build a shared vision and develop communication and training approaches that support all users of the system through the TOS transition. IT managers deal with the technological end of this, which entails implementing and dealing with the inevitable problems that arise during software and hardware updates.
To provide context, take a look at this ITIL life cycle where you’ll find Change Management where Service Transition meets Service Operation. Depending on the nature of the change SaaS vendors and IT personnel may need to work together in order to effectively implement a change. This is especially important because as businesses get larger they stand to lose anywhere from thousands to millions of dollars of revenue per hour that systems are out of operation.
A submitted change request would automatically be forwarded to all of the appropriate approvers, even organizing them into groups where one group would need to approve a request before it’s passed up the line to a more authoritative group. 25, with a love for good writing, you'll find Jakk playing 'Drag Racing' on his Nexus 5 and rocking a pair of Grado headphones. It is this new wave of connectivity which is fueling sales in electronics worldwide, as the urge to keep up to date with people grows almost daily. It creates a consistent, closed-loop method to process any change type (business process, product design, documentation, materials, packaging, line repair, etc.), even for regulated industries. Feedback on the effectiveness of proposed changes and change plans is automatically requested, tracked and monitored to ensure that changes are properly planned and will deliver the expected results, before they are rolled out across operations. AssurX has simplified and streamlined an end-to-end workflow for processing all event intakes, reportable and non-reportable. The turnkey process is provided with documentation, setup and user guides, validation scripts, template forms and workflows, executive dashboards, and everything else needed for quick deployment.
The configurable processes are designed to integrate seamlessly with each other providing a single, all-in-one solution for managing quality and compliance enterprise-wide.
Here are some of the considerations construction businesses take when deciding when to go live on a new system. A logical answer may appear to be at a business’s Financial Year End, however when you look more closely, this isn’t always necessarily the case.
Then ask any accounts team about changing onto a new system and you’ll hear a familiar story – so does it really make sense to combine the two? However when planning the implementation of an accounting system a construction business must also consider the availability of internal resources as well as the pure number of transactions likely to be processed during that time. This lessens the reliance of having to go live on a new system at Year End for example as balances can be brought forward at any time throughout the year. We are more concerned about the second category – managing change that has a medium scale but its outcome impacts the company’s fortunes. Human nature is such that while we yearn for small successes ourselves we want to carry news of only big successes. Well, we don’t really have a solution but can recommend a framework which could reduce your pain in managing change. While speaking to change managers we realized that good change managers always try to define the end-state before they start. We notice that whatever be the time compulsions, good change managers always conduct a Pilot. Use the SPRRS or any other structured approach to managing change if want to plan your way to success. So what happens if soldiers are handed the plan without the skills or resources to deal with the inevitable situation when the train goes off the rails?  They’re dead in the water.
It will provoke denial, anger, resistance, and avoidance before it finally turns to acceptance. It makes no sense, unless one is so focused on the future that they want to forget the past.  That may seem like a good intention, but letting pain remain unprocessed is the equivalent of telling someone in a hospital bed to just get up. Your people will have lost faith in you, and the board will want to replace you with someone who can “drive it through.” But there was nothing wrong with your leadership. But if you have strong people who care about your company, what might happen if you set them free? It is important to be aware of the wide variety of terminal constituents that are potentially impacted, including terminal management, employees, shippers, customers and truckers.

Change Management in ITSM typically requires the development of business justification for changes, which brings proposed changes into context with project management and ERP. The next step in the cycle is problem management which frequently overlaps with change management. Additionally a change occurring on the SaaS vendor’s end could cause complications on the client end which obviously also needs to be carefully controlled. The software would also automatically track all changes, meaning that any unauthorized changes are noticed immediately and can be traced to their source at the push of a button. Our professional services group can also perform your validation and help create your PQ based on industry best practices and the latest regulatory guidelines.
Unlimited best practices workflows can be added, and modifications to existing template workflows can be easily done with point-and-click configuration.
This sets a very clear target but likewise it is worth checking such obligations in advance when planning for a change of system to avoid tricky periods if at all possible. An example is implementing software to manage the company’s Quality Management System – something that is almost essential in today’s business. Changing a state of being causes stress in the system and environment and some short term pain is essential to have longer term gain. We have studied change programs over the years and believe there are some key principles to keep an eye upon. But, does completing Six Sigma projects on time, implementing a QMS software, accelerating a Kaizen initiative, need leadership commitment?
On close scrutiny, it is evident that in many such cases these change managers are the ones who are not open to change. This framework has been assembled after observing how successful programs become successful.
It’s not always possible to get the best and most suitable resources on the program – reality is that these resources are scarce and are sought by everyone. That’s what happens and that’s why most transformational efforts either fail or simply have luke warm results. In addition, the press and public might have misconceptions about the change, causing unnecessary disruptions which slow or derail the project. Change management is responsible for managing change requests and selecting filtering out any that are not in the best interest of the company overall.
Problem management is, predictably, a procedure designed to deal with major issues that arise as a result of changes, and occasionally will require changes to be rolled back and redesigned in order to prevent longer term issues from bogging down progress. Management is about either arresting an organization from sliding down, maintaining status quo, or improving how it’s managed.
Ask yourself – if leadership is going to commit their time and energy to everything we probably need several clones. They all had resistance in the initial stages and then good managers worked on the program and improved it, revamped it, and re-launched it. The 8 steps are an attempt to process people like they are part of a linear supply chain management procedure. Let’s take a closer look at the different types of changes that come up, what types of things typically complicate issues, and how they’re dealt with.
We are increasingly convinced that waiting for management commitment on everything is only a delaying tactic – a blame shifting practice. Socializing could include talking about the change program with influencers formally or informally. A roll-out normally does not deliver results – it will be sustained implementation that will deliver results. The first few days are straight out of a horror movie – each step hurts, body aches, and mind cries ‘please stop’.
If implementing a software QMS, keep communicating as per plan – even achieving milestones on time is good news. Power centers and Influencers will help the Change Managers find a way when things get tough during the program. Successful change managers tell us that management commitment always comes when they see quick and early wins. Recently we saw a Kaizen initiative being implemented in a company’s two different divisions. People whose counsel was sought early in the program like being in the know-how before others get to know the results. One manager kept communicating small wins and celebrated early ideas even when they had not delivered huge benefits. The most important step of conducting a Pilot is to be open to killing the program if the pilot so suggests. In absence of resistance there would be just too much change around us – and that will be chaos. The other manager who wanted to impress the management team with how significant his program was kept waiting for that Big Bang news. Please note that we recommend delaying this milestone plan after scanning and preparing for the program – unlike the traditional method of building a detailed plan right at the beginning of the journey. Good change managers tell us that many a change program go wrong because they were not killed when the pilot rollout clearly told that it won’t work out!
These are just some of the areas within technology that we are incredibly passionate about.

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