How to take a screenshot on a Mac

Step-by-step instructions for how guests or operators using a Mac can send screenshots during a chat.

Capture the entire screen

  1. Press Ctrl-Shift-Command-3 to copy to the clipboard.
  2. Paste the screenshot from the clipboard.
    • Guests: In the chat box, press Ctrl-v.
    • Operators: In the sharing tool go to the "Upload Image as Snapshot" tab and press Ctrl-v.

Capture an application window

  1. Press Ctrl-Shift-Command-4.
  2. Press the Space bar. The pointer changes to a camera.
  3. Click the application window to capture a screenshot of the application window and copy it to the clipboard.
  4. Paste the screenshot from the clipboard.
    • Guests: In the chat box, press Ctrl-v.
    • Operators: In the sharing tool go to the "Upload Image as Snapshot" tab and press Ctrl-v.

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