How to take a screenshot in Windows

Step-by-step instructions for how guests or operators using the Windows operating system can send screenshots during a chat.

Capture the entire screen

  1. Press PrintScreen* to capture a screenshot of the screen to the clipboard.
  2. Paste the screenshot from the clipboard.
    • Guests: In the chat box, press Ctrl-v.
    • Operators: In the sharing tool go to the "Upload Image as Snapshot" tab and press Ctrl-v.

Capture an application window

  1. Click on the application window of interest to focus that application.
  2. If taking a screenshot of your browser, make sure the desired tab is selected and visible.
  3. Press Alt-PrintScreen* to capture a screenshot of the application window to the clipboard.
  4. Paste the screenshot from the clipboard.
    • Guests: In the chat box, press Ctrl-v.
    • Operators: In the sharing tool go to the "Upload Image as Snapshot" tab and press Ctrl-v.

Other resources


* Print Screen can be abbreviated on keyboards many different ways. Here are some examples: Print Scrn, PrintScr, PrtScn, Prt Sc